Visa Thailand and Clarity AI invite a select group of retail banking leaders to a closed-door roundtable ahead of Money20/20 Asia.

Banks have made significant investments in digital channels, rewards, and customer experience, yet translating this into sustained engagement and measurable outcomes remains a challenge.

This session will focus on how leading issuers are approaching this differently: using transaction data and targeted engagement to shape customer behavior, increase card usage, and grow share of wallet.

Rather than adding incremental features, the shift is toward designing more connected, end-to-end experiences that drive real usage and repeat engagement.

We will explore how banks are:

• Moving beyond static rewards into more dynamic engagement models
• Using transaction data to better understand and influence customer behavior
• Building value propositions tied to everyday spending
• Driving measurable improvements in usage, retention, and revenue

The roundtable will be led by David Lais, Founder of ecolytiq (now part of Clarity AI) and Managing Director, Clarity AI Consumer, together with Visa Thailand, who will share perspectives on Visa’s initiatives in the market.